Telephone customer advisor (m/f/d)

• Flat hierarchies
• Modern workplace equipment
• Company pension scheme
• Individual training opportunities
• Regular team events
• Free drinks
• Free parking

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support through the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the interview

• You will be responsible for providing telephone support and advice to customers and ensuring seamless communication
• In addition, you will be responsible for the qualified processing and documentation of all incoming customer enquiries within the IT systems
• Furthermore, you will be responsible for entering customer orders and accompanying the entire process through to successful administrative processing
• Maintaining master data and general correspondence
• .systems
• In addition, you will be responsible for recording customer orders and overseeing the entire process through to successful administrative processing
• Maintaining master data and general correspondence with contact persons are also part of your daily sales tasks
• As part of your job, you will support the team in processing complaints and find customer-oriented solutions to problems
• Finally, you will be responsible for the timely follow-up of offers and actively support the interfaces in day-to-day operations

• You have completed training as an office management assistant (m/f/d), industrial clerk (m/f/d) or e-commerce clerk (m/f/d)
• In addition, you have sound professional experience in telephone customer service or in a comparable position in internal sales
• You have a sound knowledge of the common MS Office applications and experience with modern ERP systems.systems characterise you professionally
• German language skills at native speaker level in spoken and written for communication with customers are a matter of course for you
• Furthermore, you have a high degree of communication skills and a strong service orientation in dealing with all conversation partners
• Finally, you are absolutely reliable and work in a structured and conscientious manner within the fixed service hours in the afternoon