Telephone customer advisor (m/f/d)

• Long-term employment with the possibility of being taken on
• Good accessibility by public transport
• Full and part-time possible: 20 - 35 hours per week
• Working hours: 08:00 - 20:00 am and once a month at the weekend from 09:00 am - 2:00 pm

What you can always rely on at persona service:

• €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and the public transport.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You are the friendly voice on the phone and make sure that customers feel well looked after at all times - no sales, but real support
• You ensure that telephone and written enquiries are processed quickly and accurately and that customer and master data are maintained
• You provide competent information on topics relating to payment transactions, e.g. transfers and account balances
• You are responsible for documenting all transactions so that everything remains traceable at all times
• Forwarding them to the appropriate specialist departments and ensuring that they are processed. e.g. transfers and account balances
• You are responsible for documenting all transactions so that everything remains traceable
• Forwarding to the appropriate departments and ensuring smooth processes

• You have completed training as an office clerk (m/f/d), industrial clerk (m/f/d) or a comparable qualification
• You are also welcome as a career changer (m/f/d)
• You are confident in using MS Office
• You have a good command of written and spoken German
• You are willing to work once a month on Saturdays or Sundays from 09:00 a.m. to 2 p.m.
• Reliability, the ability to work in a team and a precise way of working round off your profile