Travel Agency Manager (m/f/d)

Would you like to put your specialist knowledge to good use in a new working environment? Then you’ve come to the right place! We’re more than just recruiters – we’re your personal career advisers. Our focus: your next career move, one where you’ll feel truly at home.

Your responsibilities

• As Branch Manager (m/f/d), you’ll take charge of our branch in Düsseldorf-Gerresheim and play an active role in driving sales success
• You’ll be in direct contact with customers, advising them personally and leading your team with your sales-focused approach in day-to-day branch operations
• You’ll take charge of actively advising on and selling holiday packages worldwide from all major tour operators
• You will drive forward personalised customer care and the development of long-term customer relationships
• You will manage the branch using relevant key performance indicators and sales targets
• You will organise and ensure the smooth running of the branch
• You will support and motivate your team in day-to-day sales operations
• You will be responsible for shift planning and coordination within the team
• You will implement central sales and marketing campaigns on site
• Finally, you will work closely with regional management

What we’re looking for

• You have completed an apprenticeship as a tourism clerk or a bachelor’s degree in tourism management, or have equivalent vocational training
• You have at least two years’ professional experience in a travel agency; initial experience in leading or managing a team is an advantage
• You are confident in using standard tourism booking systems and tour operator products
• You also have native-level proficiency in German
• You are characterised by a proven strong focus on sales and customer advice
• You enjoy taking on responsibility and leading the way in sales
• You are characterised by a structured and independent approach to your work
• You possess strong communication skills and a service-oriented manner

What we offer

• Performance-related remuneration with a monthly share of turnover
• 30 days’ holiday and working hours that can be planned well in advance
• Extensive travel benefits
• Information trips and team events at home and abroad
• Sales training and personal development
• Bike leasing, Wellpass & corporate benefits
• Support from regional management and head office

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• Close coordination with you and your potential employer, taking your preferences into account
• Intensive preparation for the interview

Take the next step – with us by your side! We’ve been closely connected to the labour market since 1967 and know exactly which client is the right fit for you. That way, you won’t just start any old job, but exactly the right one. Apply now and get started!