Administrative Assistant (m/f/d)

• Salary grading in accordance with the TVöD collective agreement
• Flexible working hours with the option to work remotely
• Fixed weekly working hours of exactly 39 hours
• Targeted training courses and induction seminars
• Free parking spaces available directly on site

What you can always count on at persona service:

• A monthly allowance of €50 towards your transport costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for the legally compliant collection of all contributions in accordance with the ThürKAG, as well as for the careful identification of all relevant bases for decisions to ensure the error-free preparation of contribution notices
• You will also be responsible for processing incoming appeals within the prescribed time limits and will thoroughly assess all applications for deferrals and potential remissions
• You will also oversee the ongoing monitoring of all incoming payments into customer accounts and carry out regular and thorough checks on relevant accounts subject to the statute of limitations
• Identifying impending bad debts and carrying out a structured analysis of outstanding items are also part of your daily and responsible duties
• As part of your role, you will provide professional support in the preparation and implementation of all upcoming enforcement measures at the local authority level
• Furthermore, you will provide expert support in handling complex proceedings such as insolvency, compulsory administration and probate proceedings in the context of securing claims
• Finally, you will be responsible for advising clients by telephone, in writing and in person, as well as for resolving individual enquiries and complaints in a solution-oriented manner

• You have successfully completed further training as an administrative specialist (m/f/d) or an apprenticeship as an administrative assistant (m/f/d) or an office management assistant (m/f/d)
• You also have solid professional experience in public administration or the utilities sector, as well as in-depth knowledge of administrative and tax law
• Your confident use of standard MS Officeapplications, enabling you to handle all administrative tasks efficiently
• You have excellent written and spoken German to deal with customer enquiries and official correspondence precisely and confidently
• Furthermore, you bring a high degree of attention to detail, strong communication skills and a consistently structured and reliable approach to your work
• You are also a true team player, impressing with your strong customer focus and always maintaining a clear overview, even in challenging situations
• To fulfil this responsible role, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany