Back-office Administrator (m/f/d)

• flexible working hours to ensure a healthy work-life balance
• a wide range of opportunities for individual professional development and further training
• an attractive and robust company pension scheme
• a comprehensive supplementary health insurance package
• attractive staff discounts via a diverse benefits portal
• a total of 30 days’ annual leave
• free speciality coffees provided at work

What you can always count on at persona service:

• A monthly allowance of €50 towards your transport costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will be responsible for processing and responding to written and telephone enquiries from customers regarding all contractual matters within the customer service department
• You will also be responsible for the accurate entry and ongoing maintenance of all relevant master data in the company’s central IT system
• Furthermore, you will oversee the comprehensive processing of customer registrations, changes of address and cancellations:and will conscientiously record all tariff changes
• Clarifying complex billing enquiries and handling customer concerns in a structured manner will also form part of your daily tasks
• As part of your role, you will support the entire team with a wide range of administrative tasks and with quality-assured document management
• Furthermore, you will support the internal flow of information through close and solution-oriented collaboration with related specialist departments within the company
• Finally, you will be responsible for the ongoing follow-up of all customer enquiries and for ensuring consistently high levels of customer satisfaction

• You have successfully completed a commercial apprenticeship as an Office Management Assistant (m/f/d), Industrial Business Administrator (m/f/d) or Retail Business Administrator (m/f/d)
• you also have some initial practical experience in customer service or back-office work, preferably gained in the dynamic environment of an energy supplier
• You stand out thanks to your solid knowledge of standard MS Office applications and your proficiency in using modern IT systems and databases
• You have a very good command of written and spoken German, enabling you to handle customers’ verbal and written enquiries
• Furthermore, you demonstrate a strong willingness to learn and a quick grasp of new concepts, enabling you to familiarise yourself swiftly with complex issues
• To fulfil this role of responsibility, in addition to your professional expertise, you must hold a valid work permit and be permanently resident in Germany
• Finally, you are a motivated individual who always works independently and conscientiously, with strong analytical thinking skills