Back office customer service clerk (m/f/d)

• Entry at at least €20 per hour
• Workplace close to the city centre

• Long-term employment in the public sector

What you can always rely on at persona service:

• €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You record and check energy consumption quantities and values according to specified criteria, to ensure transparency and quality
• With a structured working style, you carry out plausibility checks and ensure the correctness of the figures and values
• You clarify interfacedata in exchange with market companions and ensure clear communication and the highest data quality
• In addition, you formulate timely and comprehensible feedback and document the results of your audit transparently
• You answer customer enquiries confidently and actively and precisely request missing information from customers:inside
• You use your technical and system-related understanding specifically for the energy sector

• A commercial apprenticeship is desirable, but not a must - as a career changer (m/f/d) with relevant understanding, you are also very welcome
• First practical experience in data verification or customer communication is an advantage for you
• In addition, you have a technical and system-related understanding, ideally supplemented by knowledge of the energy sector
• you have a good and confident command of written and spoken German
• you are characterised by a structured, careful and independent way of working
• you are prepared to work full-time or at least 30 hours per week
• a valid work permit for Germany rounds off your profile