Business Administration Specialist (m/f/d)

• a wide range of opportunities for continuous professional development
• state-of-the-art equipment in an ergonomic workplace
• flat hierarchies and very short decision-making processes
• Attractive terms for a personal ‘Jobrad’
• Regular events to strengthen the sense of community

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will provide expert advice to customers over the phone on the best ways to use aerial work platforms, forklift trucks and modern warehouse technology
• You will negotiate hire terms with customers and draw up bespoke hire quotations, which you will then monitor closely
• You are responsible for the entire order processing, from drawing up rental contracts and delivery documents to issuing invoices in a timely manner
• You independently allocate equipment from our own rental fleet, coordinating closely with the transport planning and workshop teams
• For cross-regional assignments, you’ll support customer service and handle any necessary external hire arrangements nationwide
• You handle incoming customer complaints professionally, review them and resolve them in a solution-oriented manner whilst maintaining high quality standards
• You will coordinate optimal deployment times with the relevant internal departments to ensure that on-site operations run smoothly
• You will carefully maintain orders, quotations and customer transactions in the inventory management and scheduling systems and document them in a traceable manner

• You have completed a commercial apprenticeship as a Wholesale and Foreign Trade Management Assistant (m/f/d) or an Office Management Assistant (m/f/d) and have undertaken further training to become a Certified Business Administrator (m/f/d)
• You have already gained several years’ solid professional experience in commercial administration, customer service or stock planning, ideally in a technical environment or within the rental sector
• you have a sound knowledge of standard MS Office applications as well as modern stock management and scheduling systems
• You have business-fluent written and spoken German for day-to-day customer communication and documentation
• You stand out for your strong customer focus and excellent negotiation skills when dealing with business partners
• You have strong organisational skills and are a team player
• You impress with a structured, solution-oriented approach to your work
• A valid work permit and permanent residence in Germany round off your profile