Call centre agent (m/f/d)

• Free parking
• Canteen
• Staff discounts
• Option to work from home after 6 months

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

First-level support: Receiving enquiries, administrative requests and fault reports from IT customers/users/systems; providing immediate assistance using existing solution guidelines; analysing fault reports in terms of their impact on business processes and determining priority levels; forwarding and monitoring service requests and fault reports to 2ndand 3rd-level support. Handling escalations where recovery times are exceeded. Providing status updates and feedback to our customers and users

• You have completed a vocational qualification as an office administrator (m/f/d), industrial clerk (m/f/d) or hold a comparable qualification
• Ideally, you will have gained experience in bookkeeping
• You are confident in using MS Office
• You have a good command of written and spoken German
• Reliability, the ability to work as part of a team and a meticulous approach to your work round off your profile