Complaints Customer Service Representative (m/f/d)

• Excellent chance of a permanent role following your temporary assignment
• Free drinks
• Free parking
• Varied and responsible work
• A pleasant working environment within a supportive team
• personal support and individual shift planning

What you can always count on at persona service:

• €50 a month towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will handle customer enquiries and complaints and process them reliably
• You will provide expert advice and support to our customers via telephone, email or chat
• You will provide our customers with clear and understandable product and service information
• You will carefully maintain and update customer data
• You will document customer contacts and cases in a structured and traceable manner
• You will work closely with other specialist departments to find suitable solutions together

• You have completed a commercial apprenticeship, e.g. as an Office Administration Assistant (m/f/d), Office Clerk (m/f/d) or a comparable qualification
• You are characterised by your communication skills and customer-focused approach
• You are confident using MS Office
• You have a good command of spoken German and hold valid work permits
• You have a friendly and solution-oriented manner
• You show patience when dealing with customer enquiries
• You work in a structured and independent manner