Customer advisor emergency service (m/f/d)

• Unlimited employment contract and full-time permanent position (38 hours per week)
• 30 days holiday and paid time off for special occasions (relocation, anniversary, etc.).
• The possibility of mobile working after induction
• Good accessibility by public transport as well as subsidised job ticket and bike leasing
• Company pension scheme and preventive health offers
• Easy entry through professional induction and training as well as individual further training opportunities
• Lunch provision via a Foodji incl. company subsidy at the Potsdam location. Company subsidy at the Potsdam location, free drinks and a changing fruit offer

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for responding to complex verbal and written customer enquiries and emergency calls
• You will be responsible for entering and maintaining customer master data in our customer databases
• You will also be responsible for processing customer correspondence using form letters and individual letters
• You will work actively with all relevant internal and external customer service departments throughout Germany to ensure correct and timely processing of transactions

• Completed vocational training, e.g. as a dialogue marketing specialist (m/f/d), a comparable qualification or professional experience in customer service
• You are confident in using common MS Office applications
• Very good German language skills are part of your profile
• You are willing to work in shifts after training and have the flexibility to do so
• Communication and your friendly, customer- and service-oriented way of working speak for you