Customer advisor (m/f/d)

• hybrid working model with the option to work from home
• subsidised canteen at various locations
• free drinks in a modern workplace
• modern office spaces with excellent transport links
• Attractive staff discounts on leisure activities and products
• Regular staff events and varied workshops
• A wide range of opportunities for professional development
• Comprehensive health programmes and a variety of sports classes

What you can always count on at persona service:

• thorough preparation for your interview with our client
• a monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will handle all incoming customer enquiries regarding various hosting products, both by telephone and in writing, and provide expert assistance to customers
• You will also be responsible for answering technical and billing-related queries using modern communication systems to ensure optimal customer satisfaction
• Furthermore, you will provide personalised advice to customersregarding suitable services, skilfully combining service quality with a product presentation tailored to their needs
• Active collaboration within a motivated team to continuously develop customer service and optimise all billing processes is also part of your responsibilities
• As part of your role, you will support the ongoing improvement of our service offering through active participation in internal training and coaching sessions aimed at professional development
• Furthermore, you will facilitate smooth communication with related supportteams and other internal specialist departments to resolve complex customer enquiries
• Finally, you will be responsible for the meticulous processing and resolution of all customer billing matters, thereby making a significant contribution to the high level of satisfaction among the customers you support

• You have completed a commercial apprenticeship as an Office Management Assistant (m/f/d), E-commerce Business Administrator (m/f/d) or Dialogue Marketing Business Administrator (m/f/d)
• you also have some initial professional experience in customer service, ideally in communicating with customers by telephone or in writing
• You stand out thanks to your solid knowledge of standard MS Office applications and a strong willingness to quickly familiarise yourself with modern software and IT systems
• You have excellent written and spoken German, as well as a good command of English for day-to-day communication in an international environment
• Furthermore, you are highly resilient to stress in a dynamic working environment and view every customer interaction as a positive opportunity
• Finally, you are a committed team player and always work reliably, in a structured and solution-oriented manner to ensure excellent customer satisfaction
• To fulfil this position of responsibility, in addition to your professional expertise, you must hold a valid work permit and be permanently resident in Germany