Customer advisor (m/f/d)

• flexible working hours and the option to work from home
• structured induction and personalised training opportunities
• a pleasant working environment with a supportive team
• modern equipment (laptop, headset, etc.)

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• In this role, you will provide our customers with professional and friendly support via telephone, email and chat
• You will be responsible for handling customer enquiries, complaints and requests
• You will be responsible for maintaining and developing existing customer relationships
• You will record and update customer data in the CRM system
• Working closely with Sales, Order Processing and other specialist departments, you will help shape processes
• You will be responsible for preparing quotations, order confirmations and invoices
• You’ll contribute to the continuous improvement of service processes
• You’ll provide support with new customer onboarding and customer onboarding

• You have completed a commercial apprenticeship or hold a comparable qualification
• Initial professional experience in customer service or customer support would be an advantage
• You are proficient in MS Office and, ideally, CRM
• You have a very good command of German and a valid work permit; knowledge of other languages is an advantage
• Strong communication skills and a service-oriented approach come naturally to you
• You have a friendly, confident manner and are reliable in your day-to-day work
• A structured, meticulous and solution-oriented approach to work rounds off your profile