Customer Care Clerk (m/f/d)

• Long-term employment with a good chance of being taken on by the client
• Free on-site parking
• Further training opportunities
• Cost-effective catering
• Funded induction
• Regular company events

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more. e.g. for the Germany ticket and much more
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• As the first point of contact for our national specialist retail partners, you can be reached by phone and email and take care of their questions and all concerns
• You process orders, returns and complaints independently and create invoices and credit notes in the SAP system
• In addition, you form the interface to logistics, logistics, scheduling, accounting and sales field service to ensure the best possible service for our customers
• you also support our field service team in customer care and in the implementation of sales campaigns
• you actively participate in the digitalisation of sales and support the introduction of new sales processes

• You have completed commercial training as an industrial clerk (m/f/d) or have a comparable qualification
• Professional experience in customer service, internal sales, in customer service or administration
• You are confident in using MS Office and ideally also have knowledge of SAP
• Technical understanding is an advantage for you
• Furthermore, you are characterised by sociability, flexibility, independent and structured work and excellent communication skills
• Business fluent in German and English round off your profile