Customer Care Officer (m/f/d)

• flexible working hours
• free parking
• staff events

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for the preparation and processing of customer and process data
• You will manage the maintenance, checking and updating of data records in internal systems
• You will also check the data for completeness and plausibility
• You will be responsible for creating and editing Excel spreadsheets and other reports
• In addition, you will assist with preparing customer communications and support the Customer Care Team in their day-to-day operations
• You will play an active role in optimising data quality and internal processes

• Ideally, you will already have gained some initial experience in an administrative role or in customer care
• Very good knowledge of Microsoft Excel and the standard MS Office applications would be an advantage
• Knowledge of SAP would be an advantage
• You are a quick learner and have a strong aptitude for numbers and data
• Excellent written and spoken German is part of your profile
• Attention to detail, the ability to work well in a team, and an independent, structured and reliable approach to your work are what set you apart