Customer Management Officer (m/f/d)

• Flexitime and the option to work from home
• Friendly team
• Personalised induction

What you can always count on at persona service:

• €50 per month towards your travel costs depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses as well as holiday and Christmas pay
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You advise clients and process orders independently
• You consolidate service relationships as part of your day-to-day work
• You check order-related details for completeness and plausibility
• You will coordinate closely with internal departments such as Purchasing and Contract and Procurement Management
• You will carefully create, maintain and manage quotations and orders
• You handle customer enquiries relating to the goods business in a service-oriented manner
• You process invoices, credit notes and stock receipts for the webshop and the small parts webshop reliably
• You process other orders, such as for multifunctional devices, printers or VPN requests in accordance with the applicable processes and guidelines

• You have completed training as an administrative assistant (m/f/d) or an office management assistant (m/f/d) or have successfully completed Administrative Training Course I
• You have several years’ professional experience in internal sales
• You also have knowledge of the full order processing cycle and follow-up management for orders
• A basic understanding of business administration and specialist knowledge of accounting round off your profile
• You are familiar with the Lower Saxony LHO
• You have basic IT skills and experience in using ticketing systems
• You are confident in using an ERP system and MS Office applications
• Good written and spoken German are to your credit
• Good written and oral communication skills round off your profile