Customer Service Clerk (m/f/d)

• In-depth professional training and opportunities for further education and training
• Flat hierarchies, short decision-making processes and varied work in a forward-looking industry

What you can always rely on at persona service:

• €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and much more. for the Germany ticket and much more
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Diverse further training opportunities

• You develop and create quotations, follow them up and manage them until the order is placed at home and abroad
• at the same time, you will be responsible for the operational handling of the entire order-to-invoice process - from order receipt and order entry to coordinating delivery dates with the production facility and invoicing
• you will also create and maintain export documents and ensure that they are complete
• you will manage and track orders, coordinate appointments with customers and keep them informed about the current status
• in the office, you look after our customers via the ERP system and ensure a smooth process
• you also take care of invoicing and dunning
• you are in direct contact with customers at home and abroad and handle exports to third countries
• the processing of complaints and the creation of credit notes are also part of your area of responsibility
• you work closely with all areas of the company, especially with the sales department

• You have completed commercial and sales-oriented training, e.g. as an industrial clerk or wholesale and foreign trade management assistant (m/f/d)
• You have professional experience in a similar position
• Experience in export or customs as well as in the preparation of export accompanying documents (e.g. export documents, EUR.1, COO) is a given
• you are confident in using MS Office
• knowledge of relevant ERP systems is desirable
• for international cooperation, you have business fluent German and good written and spoken English
• you enjoy working with national and international customers and colleagues