Customer Service Clerk (m/f/d)

• flexible working time models and attractive home office options
• challenging projects in an international working environment
• regular offers for company health promotion
• attractive remuneration structures and a wide range of social benefits
• lively diversity and open colleague cohesion
• good transport connections and free parking on site

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for the independent preparation of quotations for your customer group, including the coordination of prices and delivery times with international plants
• In addition, you will be responsible for the careful processing and checking of all incoming customer orders in the ERP system as well as the comprehensive contract review
• Furthermore, you will be responsible for the continuous tracking of delivery dates in close coordination with the customer:
• In order to ensure optimal delivery performance
• Regular telephone customer support for enquiries, complaints and deadline requests is also part of your varied daily tasks
• As part of your job, you will support the accounting department in clarifying outstanding invoices and independently create credit and debit notes
• Finally, you will be responsible for providing the Sales Manager with precise margin analyses, reports and compliance with important export law guidelines

• You have completed training as an industrial clerk (m/f/d), (m/f/d) for office management or wholesale and foreign trade merchant (m/f/d)
• In addition, you have sound professional experience in customer service or in the commercial order processing of a manufacturing industrial company
• You have a sound knowledge of the common MS-Office applications as well as initial practical experience in dealing with modern PPS systems characterise you
• you have a very good command of German at native speaker level as well as a good and confident command of written and spoken English
• you also have a strong understanding of numbers, a solution-oriented way of working and a willingness to think and act across departments
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany to fulfil this responsible position