Customer Service Clerk (m/f/d)

• 30 days’ annual leave
• EGYM Wellpass scheme
• JobRad bike leasing
• company pension scheme
• free coffee, water and fruit
• Regular team and company events
• Free on-site parking
• Digital processes in day-to-day work
• Remote working
• Flexible working hours
• In-depth induction and support
• capital-forming benefits
• group accident insurance

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

You will be responsible for providing telephone support and advice to customers, as well as processing orders and product enquiries

You will also be responsible for preparing documents, calculating prices and handling complaints

You will also manage master data and price updates in the customer database in close coordination with the sales representative

Responding to price enquiries and communicating product updates are also part of your varied daily tasks

As part of your role, you will support the prompt handling of delivery date enquiries and general customer queries

Furthermore, you will support close collaboration with the shipping team to ensure smooth order processing

Finally, you will be responsible for reviewing credit note requests and handling complaints in a solution-oriented manner, whilst demonstrating a high degree of personal responsibility

REQUIREMENTS

You have completed a commercial apprenticeship as an Office Management Assistant (m/f/d), Industrial Clerk (m/f/d) or Wholesale and Foreign Trade Management Assistant (m/f/d)

You also have several years’ professional experience in an internationally oriented role within customer service

Your solid knowledge of ERP programmes and MS Office 365 sets you apart in your day-to-day work

You have native-level written and spoken German, as well as very good English skills

Furthermore, you bring a high degree of customer focus and a sound technical understanding to this role

Finally, you are highly flexible and always work with a strong team spirit, great creativity and a solution-oriented mindset

To fulfil this role of responsibility, in addition to your professional expertise, you must hold a valid work permit and be permanently resident in Germany