Customer Service Clerk (m/f/d)

• Attractive remuneration and flexible working hours with options for remote working
• Comprehensive induction and personalised training opportunities in a modern working environment
• Central location in Berlin with excellent public transport links
• Free hot drinks, fresh fruit and regular team events

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• In this role, you will be responsible for providing commercial customer support via various communication channels
• You will handle enquiries in a targeted manner and develop bespoke solutions
• You will draw up quotations, then enter orders into the system and handle complaints
• You will reliably manage and maintain customer accounts in the associated online shop
• You will closely monitor sent quotations, thereby supporting the internal sales team
• You will independently coordinate special deliveries in line with specific customer requirements
• You carry out the daily invoicing process regularly and maintain relevant customer portals
• You continuously update data in the company’s established CRM and ERP systems

• A successfully completed commercial apprenticeship in this field forms the basis for this role
• You have already gained relevant professional experience in customer service with an international client base
• You have a sound knowledge of IT and are confident using MS Office and CRM systems
• You have a good command of written and spoken German; a good command of English rounds off your language skills
• You are characterised by a strong service-oriented approach and the ability to work reliably as part of a team
• You are resident in Germany and hold a valid residence permit