Customer Service Clerk (m/f/d)

• The possibility of being taken on by the customer after a maximum assignment
• Free parking

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will ensure accurate and timely entry and fulfilment of customer orders
• You will act as the first point of contact to resolve customer queries in a timely manner and improve the customer experience through excellent customer service
• You will also be responsible for entering and processing sales orders, credit/debit notes, discounts, commissions and sample orders in SAP is also in your hands
• In addition, you will be responsible for monitoring open orders, checking documents, identifying and resolving problems, informing customers and internal departments in the event of deviations from standards
• investigating and resolving customer enquiries within set deadlines is one of your tasks
• you are also responsible for handling consignment stock processes, including reconciliation and invoicing (if necessary).processes including reconciliation and invoicing (if applicable)
• you will also be responsible for issuing proforma invoices and customer quotations in coordination with M&S (if applicable)
• you will also be responsible for ensuring and following up on payment reminders to customers in cooperation with the relevant departments (M&S, Finance, Supply Chain)
• In addition, the management of letters of credit (if applicable) and the maintenance of ordering processes in SAP (housekeeping) round off your area of responsibility

• You have completed commercial training, for example as an office clerk (m/f/d), industrial clerk (m/f/d), office management assistant (m/f/d) or a comparable qualification
• In addition, you have already gained 5 years of experience in a customer service environment
• You also have advanced knowledge of SAP, MS Office and information systems
• You also have experience in customer service or internal sales, strong attention to detail
• good knowledge of the chemical industry and products also speaks in your favour
• excellent communication and interpersonal skills as well as strong customer orientation characterise you
• you also have drive and the ability to work on several tasks at the same time as well as very good written and spoken English skills, other languages are an advantage