Customer Service Employee (m/f/d)

• Pay above the standard pay scale

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for order processing and manage national and international customer orders
• You will plan, control and monitor order processes to ensure timely and quality-compliant implementation
• You will play an active role in production and resource planning and provide support in capacity and production planning, including order tracking and the preparation of all necessary documents
• As a central contact person, you will reliably assist our customers with all questions relating to ongoing orders
• You will coordinate with internal departments to clarify the feasibility of new orders and change requests
• :
• You will liaise with internal departments to clarify the feasibility of new orders and change requests
• You will carefully maintain and update order-relevant documents and system data

• You have completed a commercial apprenticeship, e.g. as an office management assistant (m/f/d) or a comparable qualification
• you have some experience in order management, customer service or in materials planning
• You are confident and experienced with ERP systems and MS Office
• Very good written and spoken German and a good command of English are part of your profile
• You are characterised by strong communication skills and enjoy communicating directly with customers
• A valid work permit for Germany rounds off your profile