Customer Service Officer (m/f/d)

• flexible working hours for a good work-life balance
• fair pay in line with the applicable collective agreement
• modern equipment and an ergonomically designed workplace
• Regular training and individual professional development
• Flat hierarchies and very short decision-making processes
• Company pension scheme and attractive health benefits

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for professionally answering and handling all incoming telephone calls from various customers
• You will also be responsible for the structured creation, maintenance and follow-up of all incoming customer service tickets in the system
• You will also be responsible for providing expert and accurate customer information on contracts, products and current services
• Thoroughly checking customer invoices and clarifying any queries will also form part of your daily duties
• As part of your role, you will support the prompt forwarding of applications and complex enquiries to the relevant specialist department
• Furthermore, you will support the service team in the continuous optimisation of internally developed work processes and general workflows
• Finally, you will be responsible for the careful documentation of all customer-related processes in the central company database

• You have completed vocational training as a Dialogue Marketing Clerk (m/f/d), Dialogue Marketing Service Specialist (m/f/d) or Office Management Clerk (m/f/d)
• You also have some relevant work experience in the field of telephone customer service or commercial administration
• You stand out thanks to your solid knowledge of standard MS Office applications and your ability to work effectively with ERP or ticketing systems
• You have excellent written and spoken German at native speaker level for day-to-day customer communication
• Furthermore, you bring a high degree of service orientation and strong communication skills to the team
• To fulfil this role of responsibility, in addition to your professional expertise, you must hold a valid work permit and be a permanent resident in Germany