Customer Service Specialist (f/m/d) for Hosting & Domains

• hybrid working model with the option to work from home
• subsidised canteen and various free drinks at some locations
• modern office space with excellent transport connections
• option to be taken on
• corporate benefits

What you can always rely on at persona service:

• €50 a month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You process enquiries about hosting products with a focus on domains by phone and e-mail, creating a personalised customer experience
• .email and create a personal customer experience
• As a friendly and competent contact person, you advise customers according to their needs and combine service with sales
• With the help of modern technology, you ensure high-quality customer communication
• You recognise potential at an early stage and offer suitable services individually tailored to the needs of your customers
• Together with your colleagues, you develop new ideas, to continuously improve customer service
• through internal training, you will familiarise yourself step by step with the product range and customer communication

• Experience in customer contact or communication is an advantage for you
• You have an interest in technology and are willing to familiarise yourself with domain and hosting
• You have a fluent command of written and spoken German, you feel confident in English
• a fast-paced working day does not upset you and you see every customer contact as an opportunity
• team spirit, strong communication skills and enthusiasm characterise you
• a valid work permit for Germany rounds off your profile