Data Entry Operator (m/f/d)

• attractive discounts for all employees
• financial support through capital-forming benefits
• additional special payments based on performance
• modern technical equipment at your workstation
• Excellent transport links to the company’s central location
• A fixed day off in lieu for working on Saturdays

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for handling all customer service enquiries, both in writing and over the telephone, with the utmost care, in a dynamic working environment
• You will also be responsible for identifying complex, special or unclear cases and coordinating these closely with the relevant specialist colleagues:
• Furthermore, you will manage direct and solution-oriented communication with the various branches, workshops and contacts across Germany
• Ensuring that specific customer enquiries are forwarded to the relevant specialist departments in a timely manner is also part of your day-to-day operational duties
• As part of your role, you will support the dedicated team in flexibly handling a wide range of enquiries from various channels
• Furthermore, you will be responsible for the accurate entry and ongoing maintenance of relevant master data and processes in the internal IT systems
• Finally, you will be responsible for actively helping to shape efficient workflows and making a valuable contribution to the existing service team

• You have completed vocational training as an Office Management Assistant (m/f/d), Dialogue Marketing Clerk (m/f/d) or Industrial Clerk (m/f/d)
• you also have some relevant practical experience in customer service, data entry or a comparable commercial role
• You stand out thanks to your confident proficiency in MS Office and your existing experience in using modern order management systems
• You have excellent written and spoken German, at native speaker level, enabling you to communicate with customers confidently and professionally
• Furthermore, you are willing to work a two-shift system and to cover shifts on selected Saturdays
• You are also completely reliable, impress with your strong hands-on approach and always work meticulously and in a structured manner
• To fulfil this responsible role, in addition to your professional expertise, you must also hold a valid work permit and have a permanent residence in Germany