Energy management clerk (m/f/d)

• A varied role with a wide range of tasks
• A friendly, supportive team
• Structured induction and support
• Modern technical equipment
• Flexible working hours and attractive remuneration

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for handling customer enquiries via the customer portal
• This will also involve maintaining, amending and managing master data
• In addition, you will be responsible for recording and documenting meter readings, as well as processing move-ins, relocations and terminations
• You will also be responsible for processing cancellations and revocations, as well as maintaining and advising on tariffs
• Furthermore, your duties will include complaint management and finding solutions
• You will also be responsible for issuing invoices, managing receivables and sending out payment reminders and payment agreements
• Last but not least, you will be responsible for customer retention and conducting satisfaction surveys (outbound)

• You have completed a commercial apprenticeship or hold a comparable qualification
• You have also gained experience in customer service, ideally in the energy or property sectors
• Very good written and spoken German is also an asset
• Furthermore, you are confident using MS Office and, ideally, common CRM systems
• You are characterised by strong communication skills, a structured and reliable approach to work, a genuine enjoyment of interacting with customers, and a solution-oriented mindset
• Your profile is rounded off by your ability to work independently and as part of a team