Export Clerk (m/f/d)

• Working independently within a motivated international team
• A role with responsibility and variety within a successful, globally active company
• Staff car parks and a canteen
• A modern working environment with a pleasant atmosphere

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will advise clients across the EMEA region and carry out sales activities in German and English
• You will process your clients’ orders, enquiries, invoices and forms independently
• You will carry out export controls and handle export processes from order acceptance through to dispatch
• You will prepare delivery documents such as export and customs documents and check them for completeness
• You will resolve customer enquiries in German and English through telephone and written communication
• You will check orders and the prices on file against the cost calculations and correct any discrepancies
• You will record and process complaints and coordinate the resolution with the parties involved
• You will forward customer orders to ensure that goods are made available on time

• You have completed an apprenticeship as a wholesale and foreign trade clerk (m/f/d), industrial clerk (m/f/d) or freight forwarding clerk (m/f/d) – or possess equivalent knowledge gained through relevant professional experience
• You have professional experience in the field of exports and customs clearance, as well as knowledge of customs regulations
• You have sound IT skills in Windows, word processing and spreadsheets
• You have very good written and spoken German and good written and spoken English; knowledge of other foreign languages is an advantage
• you have a customer-focused mindset and deal confidently with enquiries
• you impress with your communication skills and telephone etiquette
• you are characterised by a meticulous and structured approach to your work