Fees Administrator (m/f/d)

• Long-term placement with the prospect of a permanent role

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

You calculate fees in accordance with the applicable guidelines and tariffs; you carefully draw up notices and submit them on time; in your correspondence with customers:and authorities; you handle this independently. Furthermore, you review incoming appeals and process them in accordance with the specified guidelines; you continuously maintain and update master data in the system; you provide customer support and are available to answer queries regarding charges and notices;You will record enquiries and concerns raised by customers and handle them in a solution-oriented manner. Last but not least, you will document all processes in a transparent manner in the relevant systems

You have completed a commercial apprenticeship, for example as an administrative assistant (m/f/d), an office management assistant (m/f/d) or a legal assistant (m/f/d); you have completed this training. Ideally, you will have experience in case handling or administration. You are confident in using MS Officeapplications is second nature to you; you are characterised by a meticulous and structured approach to your work; you possess excellent written communication skills for handling official notifications and correspondence; strong communication skills and a genuine enjoyment of customer contact set you apart; you work reliably and maintain a - Teamwork skills and a friendly manner round off your profile