Field Service Technician (m/f/d)

You bring experience and specialist knowledge – we offer the right opportunities. At persona service, you can expect varied roles, a professional environment and companies that value your expertise. Take the next step in your career with us – first-class, professional and people-focused.

Your responsibilities

You will provide technical customer advice and support within your defined area of responsibility, e.g. in the event of technical problems or error messages – this work takes place both on-site at the client’s premises and remotely; you will deliver technical training in-house, on-site at the client’s premises and online; you will carry out installations, repairs, fault analyses and the replacement of components; when new products are launched on the market or product changes are made, you will provide technical guidance and support, including, amongst other things, through technical presentations at the customer’s premises and the sharing of technical information with customers. You will handle customer complaints. You will contribute to first- and second-level support (technical helpline and advanced technical support). You will answer customer calls and log incoming fault reports. You will identify the causes of faults, provide advice over the phone and find solutions to problems. You will analyse and resolve faults and carry out equipment tests

What we’re looking for

• You have completed an apprenticeship in electrical engineering or hold a comparable qualification with relevant professional experience
• You have undertaken further professional training
• You have approx. 3 years’ professional experience in a comparable role, ideally within the industry
• You have experience in maintenance, installation and servicing
• You possess extensive knowledge of electrical engineering and a comprehensive technical understanding
• You have the ability to document technical processes, customer requirements and complaints
• You have experience in customer consultations and are confident in dealing with customers
• You work independently and in a structured manner, and are self-organised in a technical field service role
• You are characterised by a strong service and customer focus
• You are willing to travel and stay overnight
• You hold a Class B driving licence
• You have a good command of spoken and written English
• You are confident using a PC and standard Microsoft Office products

What we offer

• An independent, challenging and varied role with a high degree of personal responsibility
• The opportunity to work from home
• a company car for private use will be provided
• a laptop and the necessary equipment

What you can always rely on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the job interview

At persona service, we give 100% for you!

We have been successfully matching people with jobs for over 58 years – across Germany and with comprehensive support. That’s why we give you our 100% guarantee: With 100% speed, we promise you a quick response within 100 minutes(*). With our nationwide branches, we guarantee you 100% proximity through personalised onboarding support.

(*) Within our advertised business hours