Forwarding agent (m/f/d)

• Company pension scheme for the future
• Individual further training opportunities in the logistics sector
• Modern workplace equipment for efficient working
• Company health management for all employees
• Attractive discounts for various online portals
• Regular team events to strengthen team spirit
• Free parking spaces directly in front of the building

What you can always rely on at persona service:

• €50 a month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for identifying delays and discrepancies within the transport chain and independently initiating targeted measures to quickly resolve these deviations
• In addition, you will be responsible for checking and prioritising all open order items, taking into account the deadlines and optimal utilisation of existing capacities
• Furthermore, you will be responsible for the comprehensive handling of returns management and professional processing of customer complaints to ensure high service quality and sustainable customer satisfaction
• .
• In addition, you will be responsible for the comprehensive handling of returns management and the professional processing of customer complaints to ensure high service quality and sustainable customer satisfaction
• Regular analysis of relevant KPIs and detailed performance reports are also part of your tasks, to identify and implement optimisation potential in the logistical processes at an early stage
• as part of your role, you will actively support the implementation of new customers in the Service & Insurance area and accompany the process-side integration of new requirements
• you will also support the continuous flow of information through close exchange with other branches, partner companies and customers
• in order to ensure a smooth and efficient service quality:
• Finally, you are responsible for the documentation of all processes in the system and ensure that all information is transparent and up-to-date for all interface partners involved at all times

• You have successfully completed training as a forwarding and logistics services merchant (m/f/d), industrial clerk (m/f/d) or office management clerk (m/f/d)
• In addition, you have sound professional experience in a comparable position in a forwarding environment and are familiar with the specific processes and dynamics of modern transport logistics
• You are confident in dealing with modern IT and office applications.workstation equipment and the common Office applications characterise you and enable you to work efficiently on daily tasks
• you have a native level of written and spoken German for professional communication with customers and partner companies and ideally have a good command of the German language:and partner companies and ideally have a good command of English
• you also have a high degree of customer orientation, strong problem-solving skills and great communication skills for daily coordination with various internal and external interface partners
• Finally, you are a team-oriented personality and convince with a confident appearance and a structured way of working even in times of high workload or complex tasks
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany