Front Office Assistant (m/f/d)

• fresh meals every day made with regional produce
• regular training opportunities for professional development
• a friendly working environment in a company steeped in tradition
• an award-winning company committed to sustainability
• a modern, fully accessible workplace

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

On behalf of our client, a medium-sized company in the hotel and catering industry based in Arnstadt, we are looking for you to join us as a Front Office Assistant (m/f/d) as part of a temporary placement with the option of a permanent role.

• You will be responsible for providing professional service and a warm welcome to all national and international guests directly at reception
• You will also be responsible for ensuring the smooth running of check-in and check-out, whilst adhering to all operational quality standards
• furthermore, you will ensure the professional handling of incoming bookings as well as telephone and written enquiries from courteous guests
• Competently handling and promptly addressing individual requests and concerns from guests is also part of your daily duties
• As part of your role, you will support the team in the proper management of the till and the preparation of all due daily accounts
• Furthermore, you will support operational coordination through continuous and close collaboration with housekeeping and management
• Finally, you will be responsible for a wide range of administrative tasks and ensure that reception operations are always structured and run smoothly

• You have successfully completed a vocational qualification as a hotel specialist (m/f/d), hotel business administration (m/f/d) or hotel management (m/f/d)
• you also have some initial relevant work experience at a hotel reception desk or have already gained practical experience as a motivated career changer
• You stand out thanks to your confident knowledge of standard MS Office applications and, ideally, some initial experience with hotel software
• Your business-fluent command of written and spoken German, as well as your good command of English, make day-to-day communication easier for you
• Furthermore, you possess a strong service-oriented mindset and consistently maintain a friendly and very well-groomed appearance
• In addition, you are completely reliable and a team player, and you always work independently and responsibly within a reliable two-shift system
• To fulfil this responsible role, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany