Industrial Business Administrator – Head of Customer Service (m/f/d)

• varied and exciting work
• a company pension scheme and other employee benefits
• flat hierarchies
• comprehensive induction and support
• the opportunity to work independently
• a motivating working environment and a modern production setting
• performance-related pay
• training and development opportunities
• a long-term and secure job
• cash and non-cash bonuses for special personal occasions
• subsidies for the ‘Jobrad’ scheme
• flexibility thanks to our working hours model

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will take on the technical and managerial leadership of the customer service team and ensure smooth collaboration
• You will independently implement order planning based on call-off and sales plans and bear overall responsibility for this
• You will coordinate the required production resources with production management, based on weekly, monthly and annual deadlines
• You will determine resource requirements based on call-offs and sales plans and communicate these accordingly
• You will ensure that incoming customer call-offs and orders are checked for feasibility in terms of deadlines and quantities
• You continuously monitor and ensure the supply of raw materials and purchased parts
• You organise adjustments to call-offs to avoid delivery delays, whilst taking contractual provisions into account
• You manage product series launches and phase-outs (EOP/SOP control) with regard to the availability of materials and external service capacity
• You continuously optimise stock levels, taking capital tied-up into account
• You ensure that the contractually agreed maximum capacities (call-off flexibility) are met and monitor compliance with them
• In the event of delivery date or quantity issues, you will handle escalations and steer the search for solutions
• You will enhance customer satisfaction through good availability, clear communication, and reliability and commitment in statements and information

• You have completed a vocational qualification as

Freight forwarding clerk (m/f/d), industrial clerk (m/f/d), wholesale and foreign trade management clerk (m/f/d)

or a comparable qualification

• You have experience in order planning and production control
• You are familiar with coordinating production resources and capacities on a weekly, monthly and annual basis
• you have some initial management experience in the technical and disciplinary leadership of a team
• you are confident in using MS Office and the ERP system
• good written and spoken German are among your strengths
• Analytical and solution-oriented thinking when dealing with delivery date and quantity issues is one of your strengths
• Reliability, the ability to work well in a team and a meticulous approach to your work round off your profile