Internal Sales Representative (m/f/d)

• Attractive salary
• ELMA offers 30 days’ holiday per year
• Employee-friendly flexitime arrangements
• Working from home possible by arrangement
• Canteen with subsidised lunches
• Joint Christmas party
• Subsidy for membership at the neighbouring “Fitness Factory” gym
• Free parking next to the company building
• Excellent public transport links

What you can always count on at persona service:

• €50 per month towards your travel costs depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses as well as holiday and Christmas pay
• Free tutoring for your children on the learning and tutoring platform Ubimaster
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will coordinate order processing, act as the main point of contact for internal and external enquiries regarding current orders, check that all order data is complete and accurate, and ensure that orders are processed on time from receipt to delivery
• In interface management, you will liaise closely with production planning, purchasing and logistics regarding capacities, delivery dates and priorities, and coordinate with the sales team on special enquiries, project orders and escalations
• You will proactively handle customer communication, provide information on delivery dates, backlogs and changes, process complaints in collaboration with Quality Management and Supply or Purchasing, and maintain data, customer master data, prices and terms in the ERP or CRM system
• You will also create and prepare relevant reports for Sales, Production or Management, and support sales initiatives by coordinating and tracking sales campaigns, as well as assisting with forecasting and demand planning using structured order and customer data

• You have completed a commercial apprenticeship, e.g. as an office administrator (m/f/d), office management assistant (m/f/d) or a comparable qualification
• You have professional experience in similar roles, ideally in an industrial or technical environment
• You are confident using ERP systems, MS Office, Microsoft 365 and CRM systems
• You have experience with EDI and portals, advanced Excel skills and a basic understanding of Lean
• You are familiar with production and supply chain processes
• You have native-level proficiency in German and are business-fluent in spoken and written English
• Organisational skills and a structured, independent approach to work round off your profile