Internal Sales Representative (m/f/d)

• Hourly wage from €20.00

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will process customer orders independently – from order entry through to on-time delivery and invoicing
• You will enter and maintain orders in SAP ERP and check them for completeness and accuracy
• You will carefully organise and document import and export procedures
• You will prepare dispatch and export documents and handle customs formalities
• You will continuously monitor and manage delivery dates and processes
• You will ensure stock availability and coordinate this with the warehouse and production departments
• You will communicate with international customers by telephone and in writing, advise them and clarify orders
• You will keep customers regularly informed about the status of their orders and delivery dates
• You handle complaints and develop appropriate solutions
• You coordinate replacement deliveries and returns, and resolve any discrepancies in the process

• You have successfully completed a commercial apprenticeship as an industrial clerk (m/f/d), a freight forwarding and logistics services clerk (m/f/d) or a wholesale and foreign trade management clerk (m/f/d)
• Ideally, you will have professional experience in a technical or industrial environment
• You are confident in using SAP ERP (ideally SAP ERP 6.0)
• You are experienced in using standard MS Office applications
• You are characterised by your customer- and service-oriented approach
• You work in a structured, independent and self-reliant manner
• You possess strong communication skills when dealing with international customers
• You are characterised by team spirit and enjoy working closely with the warehouse and production teams