IT Support Clerk (m/f/d)

• Flexible working time models for a good work-life balance
• Modern workplace equipment at the highest technical level
• Extensive further training opportunities for professional development
• Company health management for all employees
• Discounted meals in the in-house canteen
• Excellent public transport connections

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for the careful and complete documentation of all relevant processes and work steps within the systems to ensure sustainable quality
• In addition, you will be responsible for ticket processing in accordance with defined use cases and guidelines for defined services in the company's modern working environment
• Furthermore, you will be responsible for analysing and solving problems in accordance with defined guidelines or the targeted forwarding to the responsible ITservices
• Proactive communication with customers and the independent follow-up of open issues until the tickets are successfully closed are part of your tasks
• As part of your job, you support the continuous optimisation of existing standard operating processes and the further development of the tools used in the team
• Finally, you are responsible for close cooperation within the team to clarify complex issues and coordination with the company's internal interfaces

• You have successfully completed training as an office management assistant (m/f/d) or industrial clerk (m/f/d) or a comparable commercial qualification
• In addition, you have sound experience in the independent processing of customer enquiries and the structured documentation of complex work steps in a technical environment
• You are particularly skilled in SAP as well as the common Windows standard applications and the common MS Office modules
• You have native-level German language skills and a good command of English for confident communication with various internal and external contacts
• Furthermore, you have a high level of organisational skills as well as a confident manner and appropriate assertiveness in a varied working day
• In addition to your technical expertise, you also have a valid work permit and permanent residence in Germany to perform this responsible position