IT Support Employee (m/f/d)

• a supportive and flexible working environment across several locations in Bavaria
• competitive remuneration including holiday pay, a Christmas bonus and additional incentives
• 30 days’ holiday per year
• long-term prospects and job security within a growing company
• a wide range of training and development opportunities, including through our in-house training centre
• structured induction with an onboarding programme, personalised support and an open corporate culture
• Health, sport and nutrition initiatives
• Option to lease a bicycle
• Family-friendly working environment that takes individual needs into account
• Company pension scheme and support from an employee foundation in special circumstances
• A modern working environment with up-to-date facilities and open communication
• A location close to nature and the option to work remotely

What you can always count on at persona service:

• thorough preparation for your interview with our client
• a monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You are the first point of contact for users in the event of technical faults and service enquiries via telephone, email, chat or the ticketing system
• When support cases are received, you analyse the cause, prioritise the enquiries and ensure that the handling process is documented in a traceable manner
• Through remote support, you assist users with typical IT problems and ensure that their systems are quickly restored to working order
• You manage Windows workstations and Microsoft365 applications as part of your day-to-day work and assist with technical and application-related queries
• By setting up new IT workstations and maintaining user accounts, you support the onboarding and offboarding processes

• You have successfully completed an apprenticeship as an IT specialist for system integration (m/f/d) or hold a comparable IT qualification
• You are confident using Windows 10 and Windows 11 and support users in analysing and resolving issues
• You are experienced in using Microsoft 365 applications such as Outlook, Teams, Word, Excel and OneDrive in a support environment
• You are familiar with IT hardware such as PCs, laptops, monitors, printers and docking stations, and you take a structured approach to fault analysis
• You have some experience with Active Directory and reliably support users with tasks such as password changes or account locks
• To fulfil this responsible role, in addition to your technical expertise, you must hold a valid work permit and be a permanent resident in Germany
• Your German language skills are at a business-proficient level (minimum C1 level)