IT Supporter (m/f/d)

• modern working environment with the latest technology
• attractive offers for individual bike leasing
• regular further training and individual development opportunities
• motivated team with flat hierarchies
• communal company events and team-building measures
• company pension scheme for later security
• structured induction by experienced colleagues:

What you can always rely on at persona service:

• €50 a month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and other benefits.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• After intensive training in the relevant subject areas, you will gradually take on technical responsibility in support for all of our IT solutions
• In addition, you will act as a central communication interface between the individual specialist departments, the internal IT department and the external IT service providers
• Furthermore, you will independently carry out detailed error analyses and troubleshooting in day-to-day business and advise colleagues on the optimal use of the installed systems
• Documenting open to-dos, sustainable solutions and comprehensible instructions for securing knowledge within the company are also part of your daily tasks
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• The documentation of open to-dos, sustainable solutions and comprehensible instructions for knowledge assurance within the company are also part of your daily tasks
• As part of your job, you support the team with system administration activities in the areas of Active Directory, VMWare, backup and support for the entire network infrastructure
• In addition, you support the users:
• you will also provide targeted training in the use of the various application systems and actively support the administration of the ERP landscape
• Finally, you will be responsible for managing external partners as required and ensure high availability of the technical workstations through your proactive approach

• Successfully completed training as an IT specialist for system integration (m/f/d), IT system administrator (m/f/d) or IT clerk (m/f/d) forms the ideal basis for your entry
• In addition, you have initial practical work experience in IT administration or user support as well as a strong understanding of complex IT infrastructures and modern network technologies
• You have a sound knowledge of Microsoft 365, Windows Server and ideally in the administration of virtual environments and Jira characterise you personally
• you have a native level of written and spoken German for a confident exchange with customers and colleagues:inside as well as the colleg:colleagues at all hierarchical levels
• Furthermore, you have a high degree of solution orientation and a strong service mentality, to master technical challenges in a structured and absolutely reliable manner
• Finally, you are a real team player with an engaging manner and always work conscientiously on the continuous optimisation of internal IT processes and documentation quality
• In addition to your technical expertise, you will also have a valid work permit and permanent residence in Germany