Order clerk (m/f/d)

• flexible working hours for a good work-life balance
• a company pension scheme to secure your future
• attractive offers for corporate fitness and health promotion
• tailored training opportunities for personal development
• modern workspaces in an international environment
• free drinks and fresh fruit at work

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for providing professional support and advice to customers regarding all written and telephone enquiries about our wide range of products
• You will also be responsible for the complete recording, processing and tracking of all incoming customer orders in the ERP system right through to delivery
• You will also act as the liaison between customers, sales, logistics and production to ensure smooth operational processes
• Preparing quotations and independently handling complaints and credit notes will also form part of your daily tasks
• As part of your role, you will support the entire team in the careful maintenance of all master data and in the preparation of regular reports
• Furthermore, you will actively assist with the ongoing monitoring of all delivery dates and the reliable coordination with external logistics partners
• Finally, you will be responsible for ensuring high levels of customer satisfaction through consistently first-class service quality and the targeted resolution of all enquiries

• You have successfully completed an apprenticeship as an Office Management Assistant (m/f/d), Industrial Business Administrator (m/f/d) or Wholesale and Foreign Trade Management Assistant (m/f/d)
• You also have several years’ solid professional experience in commercial customer service and in independently processing customer orders within the internal sales department
• You are distinguished by your solid knowledge of common ERP systems such as SAP or Navision, as well as your proficiency in using MS Office applications
• You have native-level written and spoken German, as well as a good command of English for day-to-day professional communication
• Furthermore, you bring a high level of customer focus and strong communication skills to your day-to-day customer support
• Finally, you are a goal-oriented individual who impresses with a consistently independent, meticulous and well-structured approach to work
• To fulfil this position of responsibility, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany