Order processing clerk (m/f/d)

• Flexitime arrangements and remote working
• Discounted ‘Deutschlandticket’ and discounted membership of the Urban Sports Club
• Company car park and bike leasing
• Company-sponsored occupational pension scheme
• Supplementary company health insurance

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• thorough preparation for the interview

• You will support our existing and new customers in the after-sales department and act as their main point of contact
• You will independently draw up quotations and process orders for spare parts sales worldwide
• You will monitor internal and external deadlines to ensure orders are processed smoothly and delivered on time
• You will provide technical support to customers with spare parts procurement, for example using parts lists and drawings
• As the point of contact, you will liaise between customers and internal departments
• You will carry out administrative tasks within customer service
• You will support colleagues and customers in handling repairs and complaints
• You will carefully maintain customer and order data in the CRM system

• You have completed a commercial or technical apprenticeship, for example as an industrial clerk (m/f/d), office management assistant (m/f/d) or technical systems planner (m/f/d)
• You have already gained professional experience in order processing or customer service, ideally in a mechanical engineering company with a spare parts sales or service department
• You are proficient in using Microsoft Windows and Microsoft Business Central
• You have a strong customer- and service-oriented approach
• Technical understanding would be an advantage
• You confidently use your good written and spoken English skills when dealing with customers
• You work independently, in a structured and efficient manner, even during busy periods
• You impress with your organisational skills, ability to work in a team and strong communication skills