Quality Planner (m/f/d)

• detailed induction programme
• company pension scheme
• staff canteen
• flexible working
• birthday present

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will handle incoming customer complaints from initial recording through to resolution
• For each complaint, you will draw up 8D reports and consistently monitor their implementation
• You will carry out in-depth root cause analyses using methods such as the 5 Whys or Ishikawa diagrams
• You will identify immediate, corrective and preventive actions and verify their effectiveness
• When investigating quality non-conformities, you liaise closely with Production, Development and other specialist departments
• You communicate with customers regarding complaints, including in English
• You coordinate inspections and analyses of parts subject to complaints and evaluate the results
• You document complaints, analyses and measures in accordance with IATF 16949 and VDA guidelines

• You have successfully completed an apprenticeship as an industrial mechanic (m/f/d), toolmaker (m/f/d), mechatronics technician (m/f/d) or production mechanic (m/f/d)
• You have already gained experience in quality management within a manufacturing company
• You are confident in applying the 8D method
• You have already gained knowledge of IATF 16949 and VDA, ideally within the automotive sector
• You are familiar with root cause analysis methods such as the 5 Whys or the Ishikawa diagram
• You have a good command of German and English
• You are characterised by a meticulous, analytical and solution-oriented approach to your work
• A valid work permit rounds off your profile