Returns Clerk (m/f/d)

• Excellent public transport links
• Free parking spaces right outside the building
• Free coffee, water and muesli
• Regular bakery van on the premises
• Table tennis table in the break room for active breaks

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for the professional processing and system-based posting of incoming marketplace sales, as well as all associated returns processes, in accordance with internal guidelines
• You will also be responsible for accurately recording all relevant transaction data in the company’s internal systems and databases
• Furthermore, you will manage day-to-day communication with customers and internal specialist departments regarding organisational and procedural matters
• Resolving discrepancies relating to deliveries is also part of your daily operational duties within the returns team
• As part of your role, you will support the quality control of returns and the prompt authorisation of corresponding credit notes
• Furthermore, you will support the entire team in the careful filing of all relevant documents and delivery notes in the archiving system
• Finally, you will be responsible for checking data records and contributing to the continuous optimisation of internal work processes

• You have successfully completed a vocational qualification as an Office Management Assistant (m/f/d), Freight Forwarding and Logistics Services Clerk (m/f/d) or Industrial Clerk (m/f/d)
• You also have some initial practical experience in data entry, order processing or general office organisation
• You are distinguished by your confident use of a PC and standard Microsoft Office applications
• You have a very good command of German at C2 level, both spoken and written, to ensure smooth communication with internal colleagues
• Furthermore, you demonstrate a high level of quick comprehension and resilience, even during busy periods
• Finally, you are a strong team player and always work reliably, in a structured manner and to a high standard
• To fulfil this position of responsibility, in addition to your technical expertise, you must hold a valid work permit and have a permanent residence in Germany