Sales Support Assistant (m/f/d)

• flexible working hours
• short decision-making processes
• open corporate culture
• modern IT facilities
• international collaboration

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will ensure high data quality by maintaining customer master data in a structured and meticulous manner across various CRM and ERP systems, in accordance with internal standards and processes
• You will process customer enquiries relating to accounts independently and accurately, and coordinate closely with the accounts team in Poland as part of your daily workflow
• You are responsible for ensuring that monthly invoices to customers are issued correctly, whilst always ensuring compliance with relevant regulations and billing deadlines
• When coordinating logistics processes between carriers, the warehouse and sales, you will also keep the specific requirements of the pharmacy market in mind
• You will manage customer data in a structured manner and prepare it for bonus settlements; in doing so, you will actively collaborate with internal departments, international contacts and external service providers
• you will support the efficient maintenance of bonus data and the ongoing updating of relevant master data to ensure collaboration between all parties involved in the process
• Your responsibilities also include ongoing quality control and validation of customer and billing data, as well as proactive participation in cross-departmental optimisation projects

• You have completed a commercial apprenticeship as an industrial clerk (m/f/d), Office Management Assistant (m/f/d) or Wholesale and Foreign Trade Clerk (m/f/d), and can demonstrate at least two years’ practical professional experience
• You have demonstrable experience of working with CRM and ERP systems, as well as in-depth industry knowledge of the pharmacy sector, particularly regarding specific data management
• You are proficient in MS Office and Salesforce and can effectively manage complex customer data for clients
• You have a native command of written and spoken German and very good English skills for communicating with international contacts and external service providers
• You are characterised by a high degree of initiative, a structured approach to work and a service-oriented mindset when dealing with customers and internal contacts
• You are team-oriented and work in a solution-focused manner on interdisciplinary projects, whilst ensuring quality and efficiency
• For this position of responsibility, you must hold a valid work permit and be permanently resident in Germany