Service Administrator (m/f/d)

• 30 days’ holiday and flexible working hours
• personalised training opportunities at our in-house Academy
• structured onboarding with a personalised induction programme
• comprehensive workplace health management programme and EGYM Wellpass
• Option to lease a JobBike and employee discounts
• Subsidised canteen with fresh meals every day
• Company pension scheme and attractive special financial payments

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You will be responsible for the end-to-end management of service call-outs, as well as coordinating appointments and individual requirements directly at the relevant site
• You will also be responsible for the forward-planning and coordination of service technicians to ensure smooth and efficient operations
• You will also oversee the systematic monitoring of all feedback from technicians and independently handle incoming complaints from customers
• The administrative processing of all spare parts orders and the reliable material planning for upcoming service projects are also part of your daily tasks
• As part of your role, you will assist with the regular compilation of relevant planning KPIs and the professional handling of the dunning process
• Furthermore, you will support the service team in actively shaping and optimising internal processes through exciting cross-functional projects
• Finally, you will be responsible for targeted communication with external service providers and for maintaining a constant dialogue with internal stakeholders

• You have successfully completed a commercial apprenticeship as an industrial clerk (m/f/d), Office Management Assistant (m/f/d) or Freight Forwarding Clerk (m/f/d) with a technical understanding
• you also have some relevant professional experience in coordinating technical assignments and commercial order processing
• You are characterised by your solid knowledge of standard MS Office applications and your experience in using a modern ERP system
• You have business-level proficiency in spoken and written German to ensure reliable communication with customers
• Furthermore, you bring a high degree of organisational skill, personal responsibility and a strong focus on solutions and customer service to your daily work
• Finally, you are a strong communicator and always work conscientiously, well-organised and take great pleasure in cross-functional projects
• To fulfil this responsible role, in addition to your technical expertise, you must hold a valid work permit and be a permanent resident in Germany