Service Assistant (m/f/d)

• a modern workplace with state-of-the-art IT equipment
• an attractive contribution to the company pension scheme
• exclusive staff discounts on car purchases and servicing
• special offers on modern bike leasing
• company supplementary health insurance for all employees
• a wide range of training opportunities for personal development

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for handling all incoming calls professionally at our client’s central switchboard, whilst maintaining high service standards
• You will also be responsible for the organised coordination and reliable booking of all service appointments for workshop customers as part of day-to-day car dealership operations
• Furthermore, you will oversee the preparation of all commercial documents and conscientiously carry out administrative tasks to ensure smooth service support in day-to-day operations
• Your duties will also include professionally handling customer enquiries at reception and forwarding them to the relevant contact persons
• As part of your role, you will reliably support the prompt recording of all relevant customer data and transactions in the car dealership’s internal data processing system
• Furthermore, you will support the entire service team in preparing and carrying out daily organisational processes within operational office management
• Finally, you will be responsible for the conscientious handling of general administrative tasks, thereby ensuring a consistently high level of satisfaction amongst all customers

• You have completed an apprenticeship as an automotive sales assistant (m/f/d), Office Management Assistant (m/f/d) or Dialogue Marketing Assistant (m/f/d)
• you also have some relevant work experience in a service assistant role, in a switchboard or in similar commercial roles
• You are distinguished by your confident knowledge of standard MS Office applications and your ability to use modern IT systems for appointment and data management
• You have a very good command of German, at native speaker level, both spoken and written, ensuring consistently professional communication over the telephone
• Furthermore, you bring a high level of customer focus and reliability to your daily interactions with customers at the car dealership
• Finally, you are a strong communicator and always work in a structured, independently and with precision, even when dealing with a high volume of telephone calls
• To fulfil this responsible role, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany