Service Assistant (m/f/d)

• Excellent accessibility
• Company offering internal development opportunities
• Good public transport and car access
• Free parking
• Free water and coffee
• Modern workspaces
• Open and friendly team atmosphere

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for welcoming and assisting our customers
• handling telephone and written communication with customers, insurance companies, leasing companies and business partners
• You will also be responsible for booking and coordinating workshop appointments, as well as creating and maintaining customer, vehicle and order data
• Your responsibilities will also include vehicle handover and collection in collaboration with the team, as well as communicating with customers regarding the status of repairs
• You will actively support the claims settlement process and the management of repair orders
• You prepare invoices and play an active role in order processing
• In addition, you are responsible for coordinating replacement and hire vehicles, as well as working closely with the body shop, paint shop and vehicle detailing
• General office organisation and administrative tasks round off your role

• You have completed a commercial apprenticeship, e.g. as an automotive sales assistant (m/f/d), office administration assistant (m/f/d) or a comparable qualification
• ideally, you will have professional experience from a car dealership, bodywork and paint shop, a garage or in accident claims management, as well as knowledge of dealer management or workshop systems
• Knowledge of processes relating to bodywork, paintwork or claims management would be an advantage
• You’re fully confident using MS Office
• Proficiency in German and a valid work permit are part of your profile
• A strong focus on service and customer care, as well as a friendly, confident and professional manner, come naturally to you
• You are organised and characterised by a structured and independent approach to your work