Service Manager (m/f/d)

• varied and responsible work
• short decision-making processes and flat hierarchies
• a good working atmosphere

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You ensure that processes in the workshop run smoothly, from vehicle intake to handover
• You are responsible for vehicle handover and ensure that customers receive their vehicles back in a quality-assured condition
• You will draw up cost estimates for repair and maintenance work and agree these with customers
• For quality assurance purposes, you will check the results of the work and ensure compliance with applicable standards and specifications
• You monitor budgets, deadlines, quality and safety in the workshop and service areas
• You analyse and systematically develop processes within the service department
• You manage workshop capacity utilisation based on key performance indicators and ensure efficient resource planning
• Acting as the link between workshop management and senior management, you report on key performance indicators and developments and coordinate measures

• You have completed a technical apprenticeship, for example as an automotive mechatronics technician (m/f/d), an agricultural and construction machinery mechatronics technician (m/f/d) or an industrial mechanic (m/f/d)
• You have already gained several years’ experience in a workshop and in customer service
• You have demonstrable leadership experience in a similar role
• You have in-depth knowledge of key performance indicator analysis, budgeting, workshop utilisation and invoicing
• Your IT and systems skills are a strong asset
• You can motivate, guide and develop the workshop and service team
• You are characterised by a structured, meticulous and quality-conscious approach to your work
• You impress with your strong communication skills when dealing with customers, the team and management