Service planner (m/f/d)

• Free parking
• Further training

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will stand in for the regional service planners during holidays, sick leave or periods of peak workload, thereby ensuring sufficient capacity
• You will independently manage day-to-day operations in the South, West or East regions
• In the event of escalations and bottlenecks, you will support your colleagues and help to find solutions
• You will ensure that planning can continue even when staff are absent
• You will monitor compliance with maintenance schedules and intervene in the event of deviations
• You will follow up on hold codes and coordinate them with the relevant departments
• You will check orders that have not been exported and investigate the causes
• You will manage and coordinate the on-call rota
• You draw up and maintain weekly and emergency duty rosters
• You provide support with CSAT analyses and keep an eye on defined planning KPIs
• You produce analyses and overviews for planning
• You will contribute to the standardisation of planning processes and identify opportunities for improvement within planning
• You will provide support for cross-departmental special projects as well as cross-site integration and transformation projects
• When liaising with customers and technicians over the phone, you provide advice in a friendly and service-oriented manner

• You have completed a vocational qualification as an office administrator (m/f/d), industrial clerk (m/f/d),

Freight forwarding and logistics services specialist (m/f/d)

or

a completed Master’s degree

• You have a technical understanding of, or an interest in, technical processes
• You think analytically and conceptually and are interested in cross-functional tasks
• You are confident in using MS Office
• You have a strong command of written and spoken German
• you enjoy talking on the phone and providing customer advice
• you are friendly and service-oriented, even in stressful situations
• Reliability, the ability to work well in a team and a meticulous approach to your work round off your profile