Specialist Order Processing (m/f/d)

• flexible working hours, flexitime and the option to work remotely
• part-time work (from 30 hours per week) is possible
• Working in an independent business unit with flat hierarchies – integrated into the infrastructure of a global corporation
• Open-minded teams committed to development and a culture of active feedback
• 30 days’ holiday, attractive staff discounts and a free car park with charging points for electric vehicles and e-bikes
• Urban Sports Club membership and JobRad

What you can always count on at persona service:

• €50 a month towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for independently processing national and international customer orders, primarily via a ticketing system
• to handle processes such as returns, product exchanges, credit notes and repairs
• You will also coordinate service processing in close collaboration with the on-site workshop
• Providing information on products, prices, terms and delivery times
• In addition, you will be responsible for entering and managing orders in the ERP system to ensure a smooth flow of goods
• Once you have completed your induction, you will draw up internal work instructions and guidelines
• You will play an active role in optimising and continuously improving existing processes
• Preparing and analysing reports, as well as devising measures in consultation with your line manager, round off your role

• You have completed a commercial apprenticeship, e.g. as an industrial, office or wholesale and foreign trade clerk (m/f/d), or hold a comparable qualification or degree
• You have several years’ experience in order processing and, ideally, professional experience in an industrial or commercial enterprise
• You are proficient in using MS Office (particularly Excel) and ERP systems, ideally MS Navision
• You have no difficulty getting to grips with new systems
• Your profile includes fluency in spoken and written German, as well as a good command of English
• You are characterised by a structured and independent approach to your work