Team Leader Customer Service (m/f/d)

• 30 days' holiday for your relaxation
• Individual training and development opportunities
• Future-proof full-time job in a growing company
• Structured induction and short decision-making processes for fast and efficient work
• Company pension scheme and health insurance
• Free breakfast incl. fruit basket for a healthy start to the day
• Exciting team events to promote team spirit
• Job bike leasing & Hansefit for your health and mobility
• Job bike leasing & Hansefit for your health and mobility
• Free breakfast incl. fruit basket for a healthy start to the day
• exciting team events to promote team spirit
• Job bike leasing & Hansefit for your health and mobility
• Corporate benefits with attractive discounts from numerous providers

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany Ticket and the Hansefit.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will lead and develop a dedicated team in Customer Service, including the commercial trainees
• In addition, you will coordinate and manage all activities in the department, to ensure a smooth process
• you integrate Customer Service strategically and operationally into the company as a whole
• you also optimise existing processes in Customer Service and plan and implement new processes as part of projects
• you ensure compliance with legal regulations and requirements
• you also look after major commercial customers and prepare quotations calculations and invoices
• you work closely with other organisational units
• you also compile and analyse statistics and support reporting for the monthly and annual financial statements

• You have completed a commercial apprenticeship, a degree or a comparable qualification
• You have professional experience in customer service and billing and ideally also have management experience
• You are confident with common IT systems and are open to the use of modern tools, for example AI-based applications
• You have a good command of written and spoken German
• A high level of commitment, independent working style and assertiveness characterise you
• analytical, structured and results-oriented work is a matter of course for you
• loyalty, reliability, strong communication and teamwork skills as well as a valid work permit for Germany round off your profile