Telecommunications Administrator (m/f/d)

• good transport links
• free drinks
• thorough induction

What you can always count on at persona service:

• A €50 monthly allowance towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will take orders over the phone and act as the first point of contact for our customers
• You will forward incoming enquiries and orders to the relevant specialist departments in a structured manner via the ticketing system and by email
• You will handle complaints in a friendly and solution-oriented manner and initiate the resolution process

• You have completed a vocational training programme
• You also have previous experience in telephony or dealing with customers over the phone
• You are known for your empathy during conversations, your organisational skills and your structured approach to work