Telephone clerk (m/f/d)

• modern office
• further training opportunities
• great team
• good accessibility by public transport

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will conduct individual and independent telephone conversations on the subject of late payments and arrears, whereby we focus not only on quantity but above all on quality, but above all quality
• you will develop solution-oriented and realistic payment plans in compliance with the agreed framework conditions (inbound and outbound)
• you will have a high degree of independent decision-making scope and will be in regular contact with your manager
• you will then document all the results of the conversation in full in our database
• through our internal suggestion system, you can actively participate in process optimisation and further development

• You have successfully completed a commercial apprenticeship, have professional experience in a call centre or in customer service - or you are a career changer:in areas such as retail, hotels, catering, banking or insurance
• you have very good verbal and written communication skills
• you are characterised by a confident and engaging telephone manner
• empathy, negotiating skills and high quality standards are among your strengths
• you are confident with the keyboard and enjoy familiarising yourself quickly with new software